Delivery Services, Dispatch & Charges
We ship exclusively within the United Kingdom. All orders include complimentary delivery and are fully tracked.
Orders placed before 12:00 pm Monday to Friday are normally dispatched the same business day. Orders placed after 12:00 pm, at weekends or on UK public holidays will be dispatched on the next business day (1–2 business days dispatch).
Once dispatched, UK orders are delivered within 2-4 business days.
Delivery times are estimates and may be affected by public holidays, seasonal demand, or circumstances outside our control.
Tracking Your Delivery
Once your Pawcroft piece leaves our hands, you will receive a confirmation email containing your tracking number so you can follow your parcel's progress in real-time.
Frequently Asked Questions
1. Do you ship internationally?
Currently, we only offer nationwide shipping within the United Kingdom. We do not ship internationally at this time.
2. Do you ship to PO Boxes?
We recommend using a residential or business physical address to ensure smooth and reliable delivery of your items.
3. Can I change my delivery address after purchasing?
We process orders swiftly to ensure fast delivery. If you need to make an amendment, please contact our team at hello@pawcroft.co.uk as soon as possible after placing your order.
4. What if my package is delayed?
While our courier partners are exceptionally reliable, seasonal volume can occasionally cause minor delays. You can track your parcel's step-by-step journey via the link in your dispatch email, or reach out to us at hello@pawcroft.co.uk if you require further assistance.
