At Pawcroft, we take immense pride in the artisanal craftsmanship and structural integrity of our pieces. We want you and your companion to be absolutely delighted with your selection. If the fit isn't entirely perfect, we gladly accept returns and exchanges on all eligible, pristine items within 30 days of delivery. To maintain our uncompromising hygiene and quality standards, all returned items must be entirely unworn, unsoiled, and in their original packaging with all protective tags intact.

The Return & Exchange Process We have streamlined our return process through our shipping network to make adjustments as effortless as possible.

Initiate your request:

Please contact our team at hello@pawcroft.co.uk with your order number.

Prepare the Package:

Place the item back into its original box. Secure the box inside standard shipping packaging to protect the leather and antique brass-finish hardware during transit. Dispatch Your Return We will provide you with a pre-printed, trackable return shipping label. Simply schedule a courier pickup or drop off the parcel at your nearest authorised service point.

Processing Time:

Once your return arrives at our inspection location, please allow 3–5 business days for our team to verify its condition. Approved refunds will be credited back to your original payment method within 7 business days, depending on your bank.

Exclusions & Important Notes:

Because full-grain leather immediately begins to take on shape and patina when actively worn, we cannot accept returns on collars or leads that show signs of creasing, buckle indentation, teeth marks, or outdoor soil. We highly recommend gently trying the collar on your dog indoors to check the fit.